Microsoft Ads Accounts

TAKE NOTE:

• Accounts are thoroughly checked before sale. Only accounts that cannot be logged in are warranted.
• Accounts that are suspended after use are not warranted.

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Practical, easy-to-follow guide to minimizing the risk of your Microsoft Advertising (Bing Ads) account being suspended, including how to appeal if suspended

1) Understand the Policies - the Most Important Step

Read Microsoft Advertising’s official policies and guidelines carefully, especially the sections on prohibited content, restricted products, landing page requirements, and payment verification. Even unintentional violations can trigger account suspension.

2) Prevention Checklist (Before Launching a Campaign)

• Consistent account and billing information - use the same business name, address, email, payment method, and IP. Avoid sudden changes that may trigger the risk system.

• One account per business purpose - don’t create multiple accounts for the same goal, payment card, or IP address. Microsoft flags “multiple accounts” as high risk.

• Compliant landing page - your page should display real contact info, refund policy (if selling), and avoid misleading content, popups, or hidden redirects.

• Clear and honest ad content - avoid exaggerated claims (“best”, “guaranteed”), fake products, illegal services, or misleading offers.

• Use real and verified info - avoid disposable emails or purchased payment methods; use legitimate, traceable information.

• Increase spend gradually - start small and scale up slowly; sudden large budgets can trigger automated risk detection.

• Check imported campaigns carefully - if you import from Google Ads, review all ad groups and settings; different policies may apply.

3) Monitor for Warnings or Unusual Activity

Enable notifications and check your Microsoft account email frequently.
If you receive a warning or temporary hold, pause all major changes (don’t switch cards or create new accounts) and collect evidence showing your compliance (screenshots of landing pages, invoices, licenses, etc.).

4) How to Appeal if Your Account Is Suspended

1. Read Microsoft’s suspension email carefully - it usually includes a case or ticket ID.

2. Prepare: short explanation, history of recent changes (payment, IP, import), screenshots, invoices, and business verification documents.

3. Submit an appeal via the official support form. Be polite, transparent, and clearly describe the corrective actions you’ve taken.

Example Appeal (English):

Dear Microsoft Advertising Support,
My account [email/account ID] was suspended on [date]. I believe this may be a misunderstanding as [brief reason — e.g., recently added a new payment method or imported a campaign].
Attached are screenshots of our landing page, invoices, and payment information. We’ve reviewed our setup and have taken the following steps:

1. [mention a fix], 2) [mention another action].
   Kindly review our case or provide more details about the violation so we can resolve it properly.
   Thank you,
   [Your Name / Company Name / Contact Info]

5) Practical Tips and Warnings

• Microsoft’s suspension messages can be vague (e.g., “egregious policy violation”), especially after adding a payment method or importing a campaign. Prevention is far better than recovery.

• If managing multiple clients, consider using an MCC (Manager Account) or an official Microsoft Partner account - their reps can often escalate reviews faster.